Although company culture is frequently cited as key to wide array of performance issues, the truth is that companies are made up of individuals who can uphold or erode that very culture.
Consider employee engagement and the range of performance by staffers inside a single company. SMG, a consulting partner to CCRRC North America NACS, recently conducted a survey as part of “People Power for C-Stores,” the council’s newest report. Some of the companies surveyed that posted the best levels of employee engagement scores also recorded some of the largest ranges between highest and lowest performing stores. Those scores demonstrate that even companies with the strongest cultures can have weaker performing managers and teams that need additional training and support.
It’s a stark reminder of the importance of helping your managers and teams focus on areas of improvement to raise employee engagement and overall store performance and ultimately help your business grow.