Blog

Mobile Phones Play a Huge Role in Social Networking

February 9, 2012

The fast changing and growing world of social networking might actually be on the cusp of even greater change and growth. As with so many areas of the virtual world, improvements in technology are both...

Building a Social Network = Sales

February 7, 2012

Like it or not, companies need a social network presence to build sales. The growing reality is that shoppers use social networking connections with friends to get opinions and feedback, but use company connections to...

Untangling the Social Web Report Debuts Today

January 31, 2012

If today is a typical day more than 350 million people worldwide will log into their Facebook pages, with more than 120 million of them doing so before they get dressed or have breakfast. By...

Untangling the Social Web Report Debuts Today

January 31, 2012

If today is a typical day more than 350 million people worldwide will log into their Facebook pages, with more than 120 million of them doing so before they get dressed or have breakfast. By...

Notes From This Year’s NACS Show

October 24, 2011

This year’s convention marked the 50th anniversary of the founding of NACS and it was clear that the organization is full of vitality. Here are a few things that caught my attention, that if I...

The Total Cost of Turnover

October 17, 2011

Entrepreneur magazine http://www.entrepreneur.com/article/220254 ran an interesting story recently about the full cost of employee turnover. In the on-line version of the publication, a special article talked about how turnover impacts productivity, customer satisfaction, co-workers and...

Adjusting to New Realities

October 10, 2011

Every week brings new evidence of the changing face of America. New census data constantly reveals the growing and changing ethnic mix of the nation, mainly in the form of the burgeoning Hispanic and Asian...

A New View of Turnover: One Retailer’s Positive Experience

September 19, 2011

The Coca-Cola Retailing Research Council study about the full cost of turnover — Strengthening Your Relationships with Store Employees — is a resource we used to understand, calculate and combat “the expense without an invoice.”...