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Small Steps, Big Results

There’s a scene late in a popular baseball movie that we can easily relate to. In it, an aging ballplayer details the incredibly slim difference in performance that has consigned him to a life in...

Safety First

Most people would agree that putting safety first is important and that certainly extends to convenience retailing. The challenge is to clearly communicate this to customers without making them feel uncomfortable. This requires taking some...

Passing the Torch to a New Generation

Any mid-level manager looking to move up the corporate ladder knows the rules of success: dress for the job you want and learn from the people above you. For such managers in the supermarket industry,...

The Last Place You Have to Look

There is a lot of interest now in what’s happening to the retail food business if we have a big up tick in inflation. Retailers know that a little inflation can help, because generates more...