How do I improve employee retention in my store?


Improving employee retention in the supermarket industry requires focus on enhancing employee engagement through recognition programs, offering competitive compensation and benefits packages, and providing clear career growth opportunities and training. Additionally, fostering a positive and inclusive workplace culture, along with promoting work-life balance, can significantly boost employee satisfaction and loyalty.







How do I train better managers?


Training better managers in the supermarket industry requires providing comprehensive leadership development programs that cover essential skills such as communication, conflict resolution, and team management. Implement regular training sessions focused on both soft and hard skills, ensuring managers are well-equipped to handle operational and personnel challenges.





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Improvement begins at the top

Michael Sansolo
January 2014



How will technology impact supermarkets?


Technology has revolutionized supermarkets by enhancing operational efficiency through automation and data analytics, enabling real-time inventory tracking and optimized supply chain management. Advanced customer-facing technologies, such as self-checkout systems and personalized shopping experiences through mobile apps and digital kiosks, have improved customer satisfaction and loyalty.






How do I manage out-of-stock issues?


The major problems associated with out-of-stocks in the grocery industry include customer dissatisfaction, lost sales and revenue, and operational inefficiency. This report details how to avoid these issues.



What are unique ways to connect with shoppers and grow my business?


Connecting with shoppers is important because it helps build stronger customer relationships and fosters brand loyalty, which are essential for long-term success in a competitive market. By creating personalized and engaging shopping experiences, you can differentiate your supermarket from competitors, attracting and retaining a diverse customer base. Additionally, innovative customer connection strategies can drive higher sales and increase repeat visits, ultimately contributing to sustained business growth and profitability.



View all research on Large Stores

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Shopper Insights

Shopper preferences and habits are ever changing, and our studies have examined myriad elements of those changes to help retailers adapt and succeed.

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Technology

In countless ways, technology has become crucial to successful retail operations. Council studies have examined how to best use new technology and how to prepare for likely changes to come.

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Sustainability

Consumers frequent food stores most, and their purchases influence environmental attitudes on packaging and waste. Council studies have explored how retailers can address these issues.

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Convenience Stores

Conducted by NACS CCRRC, these reports examine issues of importance to the entire convenience store industry.

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